Cancellation and No-Show Policy

You’ll receive an SMS reminder before your appointment. If you can’t attend, please let us know as soon as possible to avoid any fees.

We understand that sometimes plans change. If you need to cancel or reschedule your appointment, we kindly request at least 12 hours' notice. Cancellations made with less than 12 hours' notice may incur a $50 fee. For no-shows, where no notice is provided and the appointment is missed, a $50 fee will also apply.

Please note: This fee is not covered by Health Insurance, Medicare, Workers Compensation, or ICWA claims and must be paid before your next appointment.

To make changes to your booking, contact us at (08) 9244 8588 or email chris@lakegwelupphysio.com.au.

How Missed Appointments Affect You and Others

Your physiotherapist has created a personalised treatment plan to support your recovery. Missing appointments can delay your progress and affect your treatment outcomes.

Additionally, missed appointments prevent other patients, especially those in urgent need of care, from accessing treatment. By providing enough notice, we can offer your time slot to someone else, ensuring timely care for all.

We appreciate your understanding and cooperation in helping us provide the best possible care for everyone.