At Lake Gwelup Physiotherapy, we are committed to protecting your privacy and safeguarding your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy outlines how we collect, use, store, and disclose your personal information, and your rights regarding that information.
- Introduction
Lake Gwelup Physiotherapy ("we", "us", "our") respects the privacy of patients, website users, and anyone who interacts with our clinic. This Privacy Policy explains our approach to handling personal information, and it is available on our website or upon request.
- What Personal Information We Collect
We may collect personal information that identifies you or could reasonably identify you, including:
- Full name, date of birth, contact details (phone, email, address)
- Employment and company information
- Medical history, reports, referrals, imaging, and treatment notes
- Communication records with our clinical or administrative team
- Device-related or usage data (e.g., website or email usage)
- How We Collect Personal Information
We typically collect information directly from you when you:
- Book or attend an appointment
- Submit a contact or booking form on our website
- Provide medical or personal information during consultations
- Contact us via phone, email, or in person
- Provide feedback or complete satisfaction surveys
In some cases, we may receive personal information from third parties such as:
- Employers (e.g., for work-related injury treatment)
- Insurers (e.g., DVA, WorkCover, or private insurers)
- Legal or medical entities involved in your care
- Why We Collect Your Personal Information
We collect personal information to:
- Provide high-quality physiotherapy and health-related services
- Conduct assessments, treatments, and clinical follow-ups
- Manage appointments, billing, and communications
- Respond to enquiries or feedback
- Meet legal and regulatory obligations
- Improve our services and website usability (non-identifiable data)
We do not use identifiable personal data for unrelated secondary purposes unless legally required or authorised.
- Disclosure of Personal Information
We only share your personal information where necessary, including:
- With healthcare professionals involved in your treatment
- With insurers (e.g., for claims or treatment approvals)
- With third-party IT or document management providers (under confidentiality agreements)
- With debt collection services (if required)
- As required by law (e.g., court order, subpoena, or legal obligation)
In special circumstances, we may also disclose your information to protect rights, safety, or legal interests.
We may share aggregate, non-identifiable data for business or website analytics purposes.
- Direct Marketing & Communications
We may contact you via email or SMS regarding:
- Appointment reminders and updates
- Health-related information relevant to your care
- Promotions or service-related offers
You can opt out at any time by:
- Using the unsubscribe link in emails
- Informing our staff directly
- Replying STOP to text messages
You may choose to opt out of marketing while still receiving appointment reminders.
- Data Security
We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, including:
- Secure electronic systems and encrypted databases
- Restricted staff access based on role
- Secure on-site server storage
- Staff training in privacy compliance
- Accessing or Updating Your Information
You have the right to:
- Request access to personal information we hold about you
- Request correction of any inaccuracies in your records
To make a request, please contact:
Lake Gwelup Physiotherapy
698 North Beach Road, Gwelup WA 6018
Phone: (08) 9244 8588
Email: chris@lakegwelupphysio.com.au
We will verify your identity before providing access or making corrections.
- Links to Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.
- Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website. We encourage you to review it periodically.
- Privacy Complaints or Concerns
If you have a concern about how we’ve handled your personal information, please contact our Privacy Officer:
Privacy Officer – Practice Manager
Lake Gwelup Physiotherapy
698 North Beach Road, Gwelup WA 6018
Phone: (08) 9244 8588
Email: chris@lakegwelupphysio.com.au
(Subject line: “Attention Privacy Officer”)
We will:
- Acknowledge your complaint promptly
- Investigate thoroughly and confidentially
- Notify you of the outcome
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
