Frequently Asked Questions
A referral is not necessary to see one of our physiotherapists unless your injury is related to a Workers Compensation claim, Motor Vehicle Accident, or you are planning to claim under the Department of Veterans Affairs.
If your doctor has given you a referral to see us, we will ensure they are kept informed with your progress.
If you have extras, you can use your private health insurance card to directly pay for physiotherapy utilising our HICAPS on the spot claims system after your appointment. HICAPS accepts all major health funds. If you are planning to claim on the spot, please bring your health fund card with you to your appointments.
As each health fund and level of cover reimburses different amounts, we recommend discussing benefits with your fund. Our reception team and physiotherapists can advise you on the item numbers relating to the services you require to assist in your enquiries.
Our standard appointments are 30 minutes long, giving us time to understand and address the cause of your problem rather than just treat the symptoms.
If your condition is complex or you have multiple issues you would like addressed, we offer and recommend asking for an hour-long appointment.
Please refer to “Our Prices” for a list of costings.
Please refer to “Our Prices” for a list of costings. Fees are payable at the time of consultation. We accept cash, cheque, EFTPOS, Mastercard or Visa.
Any patient seeking treatment under Motor Vehicle Accident (MVA), Workers Compensation (WC) and Department of Veterans Affairs (DVA) will not be charged.
For patients under Enhanced Primary Care (Medicare EPC) Plans, the Medicare rebate is used towards the cost of treatment (usual fees apply).
You can call us directly on (08) 9244 8588 or book online now.
You’ll receive an SMS reminder before your appointment. If you can’t attend, please let us know as soon as possible to avoid any fees.
We understand that sometimes plans change. If you need to cancel or reschedule your appointment, we kindly request at least 12 hours' notice. Cancellations made with less than 12 hours' notice may incur a $50 fee. For no-shows, where no notice is provided and the appointment is missed, a $50 fee will also apply.
Please note: This fee is not covered by Health Insurance, Medicare, Workers Compensation, or ICWA claims and must be paid before your next appointment.
To make changes to your booking, contact us at (08) 9244 8588 or email chris@lakegwelupphysio.com.au.
How Missed Appointments Affect You and Others
Your physiotherapist has created a personalised treatment plan to support your recovery. Missing appointments can delay your progress and affect your treatment outcomes.
Additionally, missed appointments prevent other patients, especially those in urgent need of care, from accessing treatment. By providing enough notice, we can offer your time slot to someone else, ensuring timely care for all.
We appreciate your understanding and cooperation in helping us provide the best possible care for everyone.
You may wear regular clothes. Optimal assessment and treatment may require exposure of the painful/injured area. This can be achieved through wearing a singlet for a shoulder complaint or shorts for a knee complaint for example. Loose fitting clothing is ideal as it is unlikely to limit movement.
Yes, we do. You will require a GP referral. There is no out of pocket charge for patients being seen under Motor Vehicle Accident (MVA), Workers Compensation (WC) and Department of Veterans Affairs (DVA).
For patients under Enhanced Primary Care (Medicare EPC) Plans, the Medicare rebate is used towards the cost of treatment (usual fees apply).
Any patient seeking treatment under Motor Vehicle Accident (MVA), Workers Compensation (WC) and Department of Veterans Affairs (DVA) will not be charged.
Yes, we do! We are able to see you if you are self-managed or plan-managed. We offer a range of services including home visits, gym-based rehabilitation and hydrotherapy. At this stage, we are not registered to see NDIA managed clients.
A Medicare enhanced primary care plan entities an eligible person to up to five Medicare subsidised Allied Health consultations per calendar year. If your GP has ruled that your chronic condition is eligible, they will provide you with a care plan. If you have been provided with a physical copy of your plan, please bring this along to your initial appointment.
On the day of your appointment, you are required to pay the service fee. Our staff will then process your Medicare claim through our online portal using your Medicare card details. Just like when you see your GP, the Medicare rebate is credited into your registered bank account. As of September 2024, the current Medicare rebate total is $60.35 per session you attend. That is, Medicare will pay $60.35 towards each physiotherapy session.
Free parking is available on-site. Alternatively, there is ample street parking close by.